PRIVACY POLICY

Welcome to our privacy policy. You have probably ended up here because you want to know how we handle personal data.

We respect the privacy of our customers and visitors and are committed to protecting personal information. When you place an order through our webshop at carjmx.com, we use your contact details and the information you provide to process your order as quickly and smoothly as possible, and to keep you informed about its status. We also use personal data to make your shopping experience on our website more relevant and enjoyable.

carjmx, operated by Van Zoolingen Panningen B.V., is responsible for the processing of personal data collected through our webshop.

1. PURPOSES OF PROCESSING

We process personal data for the following purposes:

- To process your order and deliver it to your address

- To keep you updated on your order and shipping status

- To handle returns and keep you informed about the progress of a return

- To respond to your questions when you contact our customer service

- To send you order related emails, such as confirmations, shipping updates, and return updates

- To send you our newsletter, special offers, or product updates, if you have signed up to receive them

- To analyze how our website is used, so we can improve your shopping experience

- To detect, prevent, and investigate misuse or fraud

If we intend to use personal data for a purpose other than those described above, we will inform you first.

2. LEGAL BASIS FOR PROCESSING

We process your data based on your consent, our legitimate interest, and the performance of the agreement we enter into when you place an order. You can withdraw your consent at any time.

3. RETENTION PERIOD

We do not keep your data longer than necessary, or longer than we are legally required to.

4. YOUR RIGHTS

We make sure your rights regarding your personal data are respected.

- You can ask us to review, correct, or delete your personal data at any time by contacting us at info@carjmx.com.

- Please note that we may be legally required to keep part of your data even after such a request.

- If you no longer wish to receive our newsletter or other updates, you can unsubscribe using the link in any email we send you.

5. DATA SECURITY

Data security is an important part of how we protect your personal information. We only use secure servers and secure connections, and we have processing agreements in place with any party that handles data on our behalf. Should a data breach ever occur, we will take the necessary steps, including notifying the Dutch Data Protection Authority where required.

We work with a small number of trusted third parties to make your shopping experience and order process run smoothly, such as our payment provider, our shipping and fulfillment partners, and the tools we use to send order updates or newsletters by email. We only share the data that is necessary for these purposes.

6. DATA PROCESSORS

Your data is processed within the European Union. Where personal data is processed or stored outside the EU, we make sure appropriate safeguards are in place, in line with the European Commission's standard contractual clauses.

7. COOKIES

We use cookies on our website to help it function properly and to understand how visitors use our site, so we can keep improving it. You can manage or delete cookies at any time through your browser settings.

8. CONTACT

If you have a complaint about how we handle your data, please let us know and we will do our best to resolve it together. You can reach us at info@carjmx.com or by phone at +31 6 25661842. You can also file a complaint with the Dutch Data Protection Authority at autoriteitpersoonsgegevens.nl.

9. CHANGES

If we make any material changes to this privacy policy, we will let you know. The most current version is always available on our website.