TERMS OF SERVICE

Welcome to carjmx. We are glad you are here, and we want your shopping experience with us to be smooth and transparent. These Terms of Service ("Terms") apply to every order placed through our webshop at carjmx.com.

These Terms are written for consumers. If you are a business and interested in working with us, please reach out through the contact details below.

1. ABOUT CARJMX

carjmx is an online store offering quality leather accessories for everyday use, including wallets, key holders, travel essentials, and desk accessories. Our full contact details are as follows:

Company name: Van Zoolingen Panningen B.V.

Registered address: Markt 3, 5981 AM Panningen, Netherlands

Phone: +31 6 25661842 (Monday to Friday)

Email: info@carjmx.com

KvK number: 09118513

Director: Van Zoolingen Beheer B.V.

2. ORDERS AND AGREEMENT

1. When you place an order through carjmx.com, you enter into an agreement with carjmx. These Terms apply to every order and purchase made through our webshop.

2. We make sure these Terms are easy to find and read at the moment you place your order, and at any time afterward. The current version is always available on our website.

3. To avoid delivery issues, please make sure the information and contact details you provide us are correct and complete. We handle your personal data carefully and in line with our privacy policy.

4. If an offer on our website contains an obvious mistake, such as an unusually low price due to a technical error, we are not bound to honor that offer. If you have doubts about the accuracy of a price or offer, please contact us before completing your purchase.

3. PRICE AND PAYMENT

1. All prices shown in our webshop include VAT. Shipping costs, where applicable, are shown separately at checkout.

2. You can pay for your order using one of the payment methods available in our webshop at the time of checkout.

3. We currently ship only within the Netherlands, so import duties or additional cross border charges do not apply to orders placed through carjmx.com.

4. SHIPPING AND DELIVERY

1. All orders are shipped from our warehouses in Germany or France to addresses within the Netherlands. At this time, we are only able to deliver within the Netherlands.

2. At checkout, you can choose between two shipping options:

- Standard shipping (free): delivery within 4 to 5 business days.

- Insured express shipping (4.95 euros): delivery within 2 to 3 business days, with insurance included for extra peace of mind.

3. Delivery times are estimates and start counting from the moment your order is confirmed and processed, not necessarily from the moment of payment.

4. If you receive an incomplete or damaged order, please let us know as soon as possible, and no later than 48 hours after receiving your package, so we can help you right away.

5. If an incorrect delivery address is provided at checkout, any costs related to a lost or misdelivered package are your responsibility.

5. QUALITY, WARRANTY, AND COMPLAINTS

1. We do our best to present our products as accurately as possible on our website. Because our items are handmade from natural leather, slight variations in color, grain, or texture between what you see online and what you receive are normal and part of the character of genuine leather.

2. Leather is a natural material and will show signs of wear over time. How long a product lasts depends on the quality of the leather, how often it is used, and how well it is cared for. Our products are made from high quality materials as described in our webshop, and we stand behind that quality under normal use. To keep your leather goods in the best condition, we recommend following our care instructions.

3. If you believe there is something wrong with your product, please contact us by phone or email and we will look into it together.

4. If you have discussed a complaint with us but wish to escalate it further, you can also contact the Dutch Disputes Committee through the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

6. RIGHT OF WITHDRAWAL

1. Under Dutch and EU law, you have the right to cancel your order within 14 days of receiving your product, without giving a reason.

2. To use this right, simply let us know your decision by sending us a clear statement, for example by email or letter. You may also use a standard withdrawal form if you prefer. Partial withdrawal of an order is also possible.

3. To meet the withdrawal deadline, it is enough to send us your notice of withdrawal before the 14 day period has expired.

7. RETURNS POLICY

1. If a product does not meet your expectations, you can return it to us. Please make sure the item is unused, undamaged, and returned with its original packaging and tags still attached, similar to how you would treat an item you were trying on in a physical store.

2. If a returned product shows signs of use, damage, or missing tags, we may deduct a reasonable amount from your refund to reflect the reduction in the product's value. Only carjmx determines this amount.

3. Once we receive your return, we will refund the amount paid, including the original shipping costs, within 14 days. If you chose our insured express shipping option, that fee is refunded along with your order in the case of a full return.

4. Refunds are made using the same payment method you used for your original purchase.

8. INTELLECTUAL PROPERTY

1. All intellectual property rights related to the carjmx brand, our products, and our website, including all photography and promotional materials, belong to carjmx.

9. CHANGES TO THESE TERMS

1. We may update these Terms from time to time. Any changes will be published on our website. We recommend reviewing these Terms whenever you place an order with us.

10. GOVERNING LAW

1. These Terms, and any agreement between you and carjmx, are governed by Dutch law. Any disputes will be brought before the competent court in the Netherlands, without affecting any consumer protection rights you may have under the law of your country of residence.